Odyssey Archive membership terms

Who we are

The Archive is provided by Odyssey Projects Limited, a New Zealand company (GST number 117 906 221). “We” and “us” mean Odyssey Projects. “You” means the person who holds the membership.

What the Archive is

The Archive is a private online record of your home: the work done on it, the materials and products used, its documents, photos and plan, where things are, and a year of care to keep it in good order. You sign in to it at crm.odysseypro.co, and you can download a Property Portfolio PDF of your record at any time.

One membership covers one property.

What it costs

• The Archive is $395 a year.
• Each extra property is $197.50 a year.

We send a tax invoice for every payment, showing its GST.

The free trial

Every home we welcome by invitation tries the Archive free for 30 days. No card is needed. At the end of the trial you choose whether to continue. Nothing is charged unless you choose to pay.

Scans

Scanning a paper document into your record uses one scan.

• The trial includes 100 scans, and any you don’t use carry over.
• A paid year includes 500 scans in its first 60 days, counted from your first upload, then 50 a year.
• A gifted year includes up to 500 scans across the year.
• More are there if you need them: 100 for $34.95, or 300 for $89; ask us at care@odysseypro.co.nz. Packs never expire and are shared by everyone on your membership.
• Papers a steward loads for you never count.

Your membership year

Your year starts on the day your payment reaches us. When you renew, the new year starts the day after your current year ends, so paying early never costs you any days.

Renewing

Before your year ends, we send you an invoice for the next year. You pay it if you would like to continue. We never charge your card automatically.

If a renewal isn’t paid

Your Archive pauses. You can still sign in and download your Property Portfolio, and nothing in your record is deleted. Paying the renewal opens it again.

Cancelling and refunds

You can cancel at any time by emailing care@odysseypro.co.nz. Your Archive stays open until the end of the year you have paid for.

If you change your mind within 14 days of paying, we refund the full amount. After 14 days we don’t refund part of a year.

More than one property

You can add up to four properties yourself, each with its own record, at $197.50 a year. Each new property opens once its invoice is paid, and its year runs from then. For more than four, talk to us first; we can open up to eight.

Gifted memberships

If your first year was a gift, it covers one property for one year. The year starts when you first open your Archive. A gifted year holds no money and no credits. When it ends, you choose whether to continue at the standard price, or write to us first.

Time with a steward or the founder

You can ask for a steward, or for the founder, Filipp, by the hour. Ask us at care@odysseypro.co.nz, with a line on what you would like; we reply within two working days, with a time, or with a steward and a plain reason if the founder can’t take it.

• A steward is $135 an hour + GST. The founder is $185 an hour + GST.
• Each visit is in person, with a 90-minute minimum, charged as 90 minutes ($202.50 + GST with a steward, $277.50 + GST with the founder). Travel is on our time.
• Past 90 minutes, time is charged by the half hour, agreed on the day.
• Founder time across Archive and Stewardship Essentials homes is limited to eight hours a month, so it stays there for the homes that need it.

Two set packages help bring a record up to date: a steward setup visit, $395 + GST, and a founder setup, $950 + GST for each half day.

Before you sell

Two ways to see your home at its best before you or your agent decide: a visualisation of the upgrade, and a priced scope of the upgrade. Each is $465, and neither is credited against the works if they go ahead. We can order your council property file for $99 + GST. Ask us at care@odysseypro.co.nz.

If you sell your home

You have two choices. You can hand the property’s Archive to the new owner for the rest of the year you have paid for, arranged with our team once the new owner accepts these terms; the membership then renews with them. Or you can keep your membership and sign-in, and hand on the Property Portfolio PDF.

Trades you book through your record

When you book a trade through your record, whether a member of the Odyssey Network or your own, you agree the job with them, and they quote and invoice you directly. Odyssey Projects is listed on the Network as one trade among the others, chosen by you, never put first. We keep the record of the job; the trade’s work stays covered by the trade’s own terms and by your rights under the Consumer Guarantees Act 1993.

A Network trade pays us a stewardship fee on each job recorded through the portal. It pays for the job being recorded and looked after, never for an introduction, and we show it to you, with its amount, before you book. If your own trade chooses not to accept the Network’s terms, then from that trade’s second portal job on (the first is free), the fee for the job is yours instead; we show it before the job goes ahead, and you can choose to record the job yourself outside the portal.

Emergency

Emergency in your Archive is a set of steps, your own photos and the numbers to call. Your shut-off photos are kept on your phone. It is not an emergency service, and no one at Odyssey watches it. If anyone is in danger, call 111 first.

Your record and its reminders

Your year of care, its reminders and your Healthy score help you look after your home. They are a record of what is known, with its evidence and dates; they are not an inspection, a certificate or advice that a home meets the law. The decisions about your home, and the work, stay yours. How the Healthy score works is set out beside it in your record.

What you put in your Archive

What you add stays yours. You let us store it and show it to you, to the people you give access to, and to a trade on a job you send it with. Please add only what you are entitled to share, such as your own photos and documents.

Jobs written by a trade at close-out are their account of the work, with their papers behind it. If something in your record looks wrong, tell us and we will check it with whoever wrote it.

Who sees your record

You choose who joins your membership. Other owners you add to the account see all of it, as you do. A resident’s view, for a tenant or a family member who isn’t an owner, is coming: a resident needs to be 16 or over, and sees where things are and this season’s care, never what you paid and never the jobs’ papers. A trade sees only their own job. Security work, such as alarms, cameras and coded locks, is seen only by the owners on the account, and by a trade only while it is their job. How we look after your details is set out on our Privacy page.

Changes to these terms

If we change these terms, we will tell you before the change applies to your next membership year. If you would rather not continue on the new terms, you can cancel, and your year runs to its end.

If we ever stop offering the Archive

We will give you at least 60 days’ notice, refund the unused part of any year you have paid for, and make sure you can download your whole record first.

Your rights

Nothing in these terms takes away your rights under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Contact

Email care@odysseypro.co.nz and the Odyssey Projects team will reply.

Earlier versions

Every version of these terms is kept, by its date: 27 October 2026.