What we keep, and why

Who we are

We are Odyssey Projects Limited. Our registered office is 2 Galaxy Drive, Mairangi Bay, Auckland 0630, New Zealand.

What this website collects

Every form on this site keeps what you type: your name and email, and your phone, your home’s address or suburb and your message if you give them.

It goes to our client system and inbox. If you ask for a trade, we pass your request to that trade. No account, no advertising or tracking cookies.

The Archive

The Archive app, at crm.odysseypro.co, holds your name, email, property address and what you add, like documents, photos, fixtures, past jobs, care items and manuals. A membership or trial starts with your name, email and property address.

A trade you book sees only their job: your note and any photos you send with it.

People you add

When you add someone else’s details, such as a trade you use, a supplier, another owner, a resident, a member of your staff, or a provider who looks after your building, we use them only to help you reach that person, to tell them about the jobs that concern them, and to give them access if you choose. The first time we contact them, we tell them who gave us their details, why, and how to see, correct or remove them.

• Trades on the same job see each other’s first name, business name and the day each is booked, so they can work around one another. Never a phone, email or price, and nothing about the owner.
• A building manager’s after-hours number you add is shown to residents you invite, and to a trade on the day of their job, so they can reach someone after hours.
• Places you name on a booking, like a bedroom, show to the trade by type and level. The name you gave it shows only if you choose.
• People named in papers you upload, such as a previous owner on a rates notice, stay in your record. We don’t use their details to contact them.
• If a property manager asks us to invite you, we tell you who gave us your details in that first email.

Where it is kept

Our client system runs on Supabase. Its database and files are held in Tokyo, Japan. Members see only their own record. Cloudflare serves the website and the app, and email goes through our email provider.

A few features send what you give them to Anthropic, in the United States, to be read, and the result comes back to your record. In the Archive: reading a home manual you add, and checking a photo you take with the dashboard camera. In the trade portal: reading a receipt photo, writing up a voice note, and translating a job’s brief. Our team also uses it to help write up photo records and job summaries from your record.

Card payments, where we offer them, go through Stripe, and we never see your full card number.

Analytics

Our host counts page views, with no cookies and nothing identifying you. We may also count button use, like trial starts, as numbers only.

How long we keep it

Messages and sign-ups stay while we are in touch, and for our records. Archive records stay while you are a member. When a trial ends, you can still download your Property Portfolio. Nothing is deleted automatically.

Your rights

Email care@odysseypro.co.nz for a copy of what we hold about you, or to correct or remove it. We will, unless we must keep it for legal or accounting reasons, like an invoice. If you are unhappy with how we have handled your information, tell us first; you can also complain to the Privacy Commissioner at privacy.org.nz. New Zealand's Privacy Act 2020 applies.

Changes

Any change updates the date above.